Product Description
Introducing the Perfect Climb – Comfort and Safety for Your Furry Friend
Welcome to a world where your pet’s comfort and safety are paramount. Our Universal Pet Stairs provide the ideal solution for small dogs and cats who need a little help reaching their favorite spots. Crafted with a blend of imitation hemp and plush pineapple velvet, these stairs offer a cozy ascent for your pet, coupled with the security of a high-density sponge filling. Perfect for pets of all ages, especially those with mobility issues or in their golden years.
Key Features
- Material: Durable Plastic with Imitation Hemp and Pineapple Velvet
- Filling: High-density Sponge for Extra Comfort
- Versatile Sizes: Available in 2, 3, or 4 Steps for Different Height Adaptations
- Safety First: Anti-Slip Design Ensures Secure Footing
- Easy Maintenance: Removable and Washable Cover for Hassle-Free Cleaning
When to Use Our Pet Stairs
Whether your pet is small, aging, or recovering from an injury, these stairs are a game-changer. Use them alongside your bed, couch, or any other elevated space your pet loves to frequent. They’re especially beneficial for breeds prone to joint problems, offering them a pain-free way to navigate your home.
What Sets Our Pet Stairs Apart?
Our pet stairs stand out with their blend of functionality and comfort. The non-slip surface ensures your pet’s safety, while the soft, plush material offers a comfortable climb. The adaptable sizes cater to different heights and needs, making them a versatile addition to any pet-friendly home.
Benefits of Choosing Our Pet Stairs
- Promotes Independence: Helps pets reach high places without assistance.
- Joint-Friendly: Reduces strain on legs and hips.
- Universal Design: Suitable for all small dog breeds and cats.
- Portable and Lightweight: Easy to move around the house.
- Stylish Look: Complements any home décor.
Take the Step Towards Pet Comfort!
Don’t wait to enhance your pet’s life. Our Universal Pet Stairs are the perfect blend of comfort, safety, and style. Order now and watch your furry friend climb with ease and confidence!
Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Givon (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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